Legal
Privacy policy
This privacy policy informs you how LaVie Alten- und Krankenpflege GmbH processes personal data when you visit this website, when you use the inquiry assistant and when you contact us.
As of: October 2026
This page is a translation of the German version, provided for information.
Controller
The controller responsible for the processing of personal data on this website is:
LaVie Alten- und Krankenpflege GmbH
Represented by the managing director Nilüfer Malcok
Breslauer Straße 8
67105 Schifferstadt
Germany
Phone: 06235 / 9340977
Email: info@lavie.gmbh
Hosting and technical access data
This website is hosted by Netlify, Inc.
When the website is accessed, technically necessary access data may be processed, in particular the IP address, date and time of access, the page or resource accessed, browser type, operating system and other technically necessary connection data.
This processing serves in particular the technical provision, stability and security of the website.
The legal basis is Art. 6 Abs. 1 lit. f DSGVO. Our legitimate interest lies in a secure and trouble-free operation of our website.
Netlify processes data partly outside the European Union or the European Economic Area, in particular in the USA. Netlify refers to a certification under the EU-U.S. Data Privacy Framework and uses further service providers for certain services.
Further information can be found in the privacy policy and privacy information of Netlify.
Technical support by SK Media
The technical support and further development of this website is provided by:
SK Media
Adapazarı / Sakarya
Türkiye
SK Media supports LaVie in particular with the technical setup, maintenance and administration of the website as well as with the technical management of the hosting system used.
In the course of this technical activity, SK Media may, insofar as this is necessary for the agreed services, gain access to personal data processed via the website. This may in particular concern technical access data as well as form data submitted via the inquiry assistant.
Insofar as SK Media processes personal data on behalf of and under the instructions of LaVie, this is done on the basis of a data processing agreement pursuant to Art. 28 DSGVO.
Because SK Media is based in Turkey, access to personal data from Turkey may constitute a transfer to, or access from, a third country within the meaning of Chapter V DSGVO.
For such transfers, appropriate safeguards pursuant to Art. 46 DSGVO are used where necessary. These may in particular include the Standard Contractual Clauses for third-country transfers adopted by the European Commission (Implementing Decision (EU) 2021/914).
Where necessary, the technical and organisational measures relevant to the third-country transfer as well as the legal framework of the recipient country are also taken into account.
Further information about the safeguards used can be requested at info@lavie.gmbh. Confidential commercial or security-related information may be redacted before it is shared.
Please direct requests regarding your data protection rights exclusively to LaVie as the controller.
Inquiry assistant and contacting us
Our website provides a digital inquiry assistant. Through it, you can submit information to us so that we can handle your inquiry and contact you.
In doing so, the following information in particular may be processed:
- first and last name,
- phone number,
- email address,
- preferred contact method,
- preferred callback time,
- details on the desired area of support,
- details on who the support is sought for,
- other information you submit within the provided input fields.
The data entered via the form is technically processed via the hosting or form system we use and subsequently forwarded to LaVie for further handling.
If your inquiry is directed at the possible conclusion of a care agreement for yourself, processing is generally based on Art. 6 Abs. 1 lit. b DSGVO, insofar as the processing is necessary to carry out pre-contractual measures at your request.
For other contact inquiries, processing is generally based on Art. 6 Abs. 1 lit. f DSGVO. Our legitimate interest lies in particular in responding to inquiries about our company and our services and in enabling contact.
Health data
Certain information on the desired area of support or care may allow conclusions to be drawn about health circumstances and therefore constitute health data within the meaning of Art. 9 Abs. 1 DSGVO.
Insofar as such processing is based on your explicit consent, it is only carried out following corresponding consent pursuant to Art. 9 Abs. 2 lit. a DSGVO.
You can withdraw consent given at any time with effect for the future. The withdrawal does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
Please do not enter any diagnoses, medication details or other health data not explicitly requested via the inquiry assistant.
The inquiry assistant is not intended for medical emergencies.
Inquiries for other persons
If you submit an inquiry for another person, for example a relative, you may only transmit personal or health-related information if you are authorised to do so and the necessary requirements for this are met.
The corresponding declaration or checkbox in the inquiry assistant serves to query this requirement.
LaVie cannot automatically verify your actual authority to act on behalf of another person or a consent declared by you in an individual case. Please only submit data you are authorised to pass on.
Email communication and handling of the inquiry
The information submitted via the inquiry assistant is forwarded to LaVie for handling the inquiry.
A technical success message from the form system only confirms that the data was technically accepted for forwarding. It does not guarantee that a subsequent email was actually delivered or read.
Retention and deletion
Personal data is only stored for as long as necessary for the respective purposes or as long as statutory retention obligations apply.
Inquiries that do not lead to a care relationship or other business relationship are generally deleted no later than six months after the last contact, unless statutory retention obligations or other legally permissible grounds require longer storage.
The deletion of form submissions and email copies may in part be carried out manually.
If an inquiry results in a care relationship, the statutory and professional retention obligations applicable to the resulting care documentation apply.
Storage in the care documentation is to be distinguished from the technical storage of an original website inquiry.
A WhatsApp contact option may be offered on our website.
If you click the WhatsApp link, you will be redirected to WhatsApp or a corresponding WhatsApp service. Before clicking the link, no WhatsApp widget is loaded on our website and no connection to WhatsApp is established merely by the presence of the link.
The privacy provisions of WhatsApp additionally apply to the subsequent communication via WhatsApp.
If you do not wish to use WhatsApp, you can contact us by phone at 06235 / 9340977 or by email at info@lavie.gmbh.
Cookies, tracking and external content
Based on our current technical setup, this website does not use cookies for analytics or advertising purposes.
No external analytics or tracking services, advertising pixels, embedded maps or external web fonts are used.
Insofar as technically necessary data is processed as part of hosting, this is done in accordance with the purposes described under “Hosting and technical access data”.
We do not create usage profiles for advertising or analytics purposes.
External links
Our website may contain links to external websites, for example to our public Google review profile or to the website of our technical service provider.
A mere link generally does not establish any connection to the linked website.
Only when you click such a link is a connection established to the respective external website. From that point on, the privacy provisions of the respective provider apply.
Measurement of an advertising measure
LaVie may use digital advertising measures in which a special web address is used to measure the use of the respective advertising measure.
In doing so, technical access data that is required anyway for accessing the website may be processed.
Insofar as personal data is processed, this is done on the basis of Art. 6 Abs. 1 lit. f DSGVO. Our legitimate interest lies in being able to track the technical use and effectiveness of our own advertising measures.
No individual user profiles are created for advertising purposes in this context.
Where possible, statistical evaluations are carried out in aggregated form.
Your rights as a data subject
In accordance with the statutory requirements, you have in particular the following rights:
- right of access pursuant to Art. 15 DSGVO,
- right to rectification pursuant to Art. 16 DSGVO,
- right to erasure pursuant to Art. 17 DSGVO,
- right to restriction of processing pursuant to Art. 18 DSGVO,
- right to data portability pursuant to Art. 20 DSGVO,
- right to object pursuant to Art. 21 DSGVO,
- right to withdraw consent given, with effect for the future, pursuant to Art. 7 Abs. 3 DSGVO.
If processing is based on Art. 6 Abs. 1 lit. f DSGVO, you may object to the processing for reasons arising from your particular situation.
Please direct your data protection inquiries to:
LaVie Alten- und Krankenpflege GmbH
Email: info@lavie.gmbh
Phone: 06235 / 9340977
Right to lodge a complaint with the supervisory authority
Pursuant to Art. 77 DSGVO, you have the right to lodge a complaint with a data protection supervisory authority.
The authority responsible for LaVie is in particular:
The data protection commissioner for Rhineland-Palatinate (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz)
Hintere Bleiche 34
55116 Mainz
Germany
Automated decisions and profiling
No automated decision-making, including profiling within the meaning of Art. 22 DSGVO, takes place.
Currency of this privacy policy
We review and update this privacy policy whenever the technical design of our website, the services we use or the legal framework change.
The version published at the time of your visit to our website applies.
As of: October 2026